bugatibet Platform Privacy Notice

This page describes what we collect when you use bugatibet and how we keep that data protected. Our commitment is straightforward: we gather only the information needed to verify your account, process your deposits and withdrawals, and comply with applicable law. We do not sell your data, and we do not share it beyond the processors and payment partners essential to running our service.

When you open a bugatibet account, we ask for your name, email, phone number, and identity document. We use these details to confirm you are who you claim to be and to enable account recovery if you lose access. Our servers may sit outside your jurisdiction—some data processing occurs in regional data centres—but our privacy standards remain consistent across all locations. We use encryption in transit and at rest, and we limit staff access to your records on a need-to-know basis.

Our services are available only where applicable local law permits. If you are accessing bugatibet from a jurisdiction where our services are restricted, we may need to suspend or close your account. This notice covers the policies we apply to all users; if your jurisdiction has additional data-protection requirements, those laws also apply to you.

What we collect and why

We collect your identity data (name, date of birth, national ID number) to comply with anti-money-laundering rules. We verify this information against public databases and may request additional documents such as a utility bill or bank statement to confirm your address. This process is called KYC (know-your-customer), and it is a legal requirement, not a choice we make. Once you pass KYC, you gain full access to deposits, live games, and withdrawals.

We collect your email and phone number to keep your account secure and to notify you of important changes—such as a login from a new device, a failed withdrawal, or a promotion you may qualify for. We do not send unsolicited marketing by default; you control notification preferences in your bugatibet account settings.

Account security: We keep a log of every login, deposit, bet, and withdrawal tied to your account. This log is for your own protection—it lets you spot unauthorised activity and helps us recover your account if it is compromised.

We collect payment information when you use DANA, e-wallet, mobile banking, local payment, or other payment methods. We do not store your wallet password or PIN; the payment provider handles authentication. We record only the transaction reference, the amount, and the timestamp. If you withdraw to a bank account, we record your account number and bank name—we need this to send your funds to the right place.

We collect your game activity—bets placed, live-dealer table sessions, slot spins—to calculate bonuses, detect fraud, and settle disputes if you query a result. We also use this data in aggregate form (never tied to your name) to understand which games are popular and to improve our platform.

Third-party processors we use

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners (mobile banking, local payment, online payment, e-wallet) handle deposits and withdrawals. They see your account details and transaction history; their privacy policies also apply.
Identity verification: We may use third-party services to check your national ID against public records. These services see your name, ID number, and date of birth only.
Cloud hosting: Our servers run on regional data-centre infrastructure. The hosting provider can see encrypted data but cannot read it.
Email and SMS: We use external vendors to send notifications. They see your email and phone number but no financial or gaming data.

Your rights on bugatibet

You have the right to know what data we hold about you. You can request a copy of your personal information by contacting our support team. You also have the right to correct inaccurate data—if your name or address changes, update it in your bugatibet account settings or ask us to do so.

You have the right to ask us to delete your data, subject to legal holds. If you close your bugatibet account, we retain your transaction history for seven years (a legal requirement for anti-fraud and tax purposes), but we mark your personal details as inactive. If you wish to delete your account sooner, contact our support team to discuss the process.

We use cookies to keep you logged in and to remember your preferences. Cookies are small files stored on your device. You can disable cookies in your browser settings, but doing so may limit your bugatibet experience. Our analytics cookies (which track page views and feature usage across our platform) are optional; you can opt out via your account settings.

Data retention and security

We keep your account data for as long as your bugatibet account is active. If you close your account, we retain transaction records for seven years for compliance purposes. Payment information (bank details, wallet references) is encrypted and deleted after withdrawal completion, except where law requires us to keep it for audit trails.

We use industry-standard encryption (TLS 1.2+) to protect data in transit. At rest, sensitive fields are encrypted with AES-256. We do not store passwords in plain text; we hash them with a strong algorithm. If we detect a data breach, we will notify you within the timeframe required by your jurisdiction's law.

Your responsibility: Do not share your bugatibet login credentials with anyone. We will never ask for your password via email or SMS. If you receive a suspicious message claiming to be from bugatibet, contact our support team directly.

Contact bugatibet

If you have questions about this privacy notice or want to exercise your data rights, reach out to our support team via the help centre in your bugatibet account. We respond to data-subject requests within thirty days. Our team is available in English and can direct you to region-specific support if you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang. We do not charge a fee for these requests unless they are repetitive or unfounded.